Privacy Policy

1. Data controller

DO PREVOZA, Katja Murakezi s.p.
Cesta v Mestni log 55, 1000 Ljubljana, Slovenia
Company registration number: 9739831000
Tax number: 49114298
Email: info@doprevoza.si
Phone: 040 285 277

2. Personal data we process

Depending on the method of communication and the requested service, we may process your name and surname, telephone number, email address, route and pick-up or destination details, transport date and time, number of passengers, selected service or vehicle, flight details for airport transfers, information voluntarily provided in a message or communication, and information required for invoicing and legal obligations.

For children’s transport, we may also process information provided by a parent or guardian that is necessary for safe and agreed transport, such as the child’s name, age and pick-up or handover details. Please do not send us information that is not necessary for providing the service.

3. Purposes and legal grounds

We process personal data to respond to enquiries, prepare offers, arrange and confirm reservations, organise and provide transport, and communicate with customers. The legal basis is taking steps at the individual’s request before entering into a contract or performing a contract.

We also process data to issue and retain invoices, maintain accounting and tax records, and comply with other legal obligations. To a limited extent, data may be processed to secure information systems, prevent misuse, establish or defend legal claims, and document agreements.

If consent is required for a particular purpose, we will request it separately. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Enquiries and contact form

When you send an enquiry through the website form, we process the submitted information so that we can reply and, where necessary, prepare and provide a reservation. If you do not provide the necessary information, we may not be able to process or fulfil the enquiry or reservation.

5. Communication by phone, email, WhatsApp and Viber

If you communicate with us by phone or email, we process the information you provide to respond, make arrangements and provide the service. When communicating through WhatsApp or Viber, data is also processed within the relevant provider’s services and under its terms. Use of these channels is voluntary.

6. Recipients and processors

We disclose personal data only when necessary to provide the service or comply with legal obligations. Access may be granted to contracted hosting and technical maintenance providers, communication, accounting or IT service providers, and competent authorities where required by law. We require processors to provide appropriate data protection.

7. Transfers to third countries

When using certain external online or communication providers, data may be processed or transferred outside the European Economic Area. Such a transfer must be based on an appropriate legal basis and safeguards required by applicable law.

8. Retention period

We retain data only for as long as necessary for the purpose for which it was collected or as required by regulations. Enquiries without a reservation are retained only for a reasonable period needed for handling and further communication. Business records are retained for statutory periods, and data relevant to legal claims until the applicable limitation periods expire.

9. Data security

We use reasonable organisational and technical measures appropriate to the nature of the data and the risks of processing. Access is limited to people who need the data to perform their duties.

10. Cookies and web technologies

The website may use strictly necessary cookies for proper and secure operation. Cookies and technologies requiring prior consent under the law are not installed before the user makes the appropriate choice. If analytics, advertising or other non-essential tools are introduced, we will update the information and choice options accordingly.

11. Facebook and Instagram links

The website contains links to our Facebook and Instagram profiles. When you click a link, you leave our website and further processing is governed by the terms and policies of the selected social network. If we introduce embedded plugins or tracking technologies in the future, we will update this policy and the cookie settings.

12. Individual rights

Where the legal requirements are met, you may request access, rectification, erasure, restriction of processing and data portability, and object to processing based on legitimate interests. Consent may be withdrawn at any time. Send requests to info@doprevoza.si; to protect data, we may request identity verification.

13. Right to lodge a complaint

If you believe that we process data contrary to applicable regulations, you may lodge a complaint with the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, Slovenia.

14. Automated decision-making

For the purposes described, we do not carry out automated decision-making that produces legal or similarly significant effects for an individual.

15. Changes to this Privacy Policy

We may occasionally change this policy due to changes in services, processing methods or regulations. The current version is always published on this page with the date of the latest update.